Self-Help Options

• Use this Research Guide
• Search the RefWorks Support Knowledgebase: https://knowledge.exlibrisgroup.com/RefWorks
• Review the videos here selectively, depending on your specific needs. https://knowledge.exlibrisgroup.com/RefWorks/Training/RefWorks_Training_Videos

Help Options from Lehigh

• Contact Jasmine Woodson (jaw515 | x84889) or Phil Hewitt (pjh315 | x83068)
• Contact the LTS Help Desk: http://lehigh.edu/help

Help Options from ProQuest

• E-mail: refworks.support@proquest.com
• Telephone: +1. 800-521-0600 ext. 74440 or +1.734-997-4440
• Support hours are: Monday – Friday: 8:00 a.m. – 9:00 p.m. Eastern Time