Legacy RefWorks and New RefWorks
Legacy RefWorks
Options for Help
Self-Help Options
- See the Legacy RefWorks and New RefWorks LibraryGuides, linked in the corresponding boxes above.
- See the New RefWorks User Guides
Help Options from Lehigh
- Contact your Subject Librarian
- Contact the LTS Help Desk: http://lehigh.edu/help
Help Options from ProQuest
- E-mail: refworks.support@exlibrisgroup.com
- Telephone: +1-800-521-0600 ext. 74440 or +1-734-997-4440
- Support hours are: Monday – Friday: 8:00 a.m. – 9:00 p.m. Eastern Time
New RefWorks
Choose Which RefWorks You Would Like to Use
Two versions of RefWorks are now available: Legacy RefWorks and New RefWorks
Which version should I use?
At this time, we suggest that Legacy RefWorks users transition to New RefWorks with two caveats. We suggest you delay your transition if you are:
- currently using RefWorks to complete research
- a power user who uses advanced functions of Legacy RefWorks
Some differences between the two interfaces are described in page one of this document: http://corpweb.proquest.com/docs/upgraderw-userguide.pdf
For help, please see the "Options for Help" box on this guide.
Alumni Access
Alumni Access
Please see the following link for details about alumni access:
Will alumni be able to access RefWorks after graduation?
A note from 10/2/2020 mentioned that "we have modified how the alumni program works. For both versions of RefWorks, we are extending access to all users who are alumni of a subscribing school. So as long as the school subscribes, all alumni can continue to use the program."